The term of returns to our online store is 14 days from the receipt of the order.

In no case shall the customer return the goods to La Manreana, S.L. by their own means. La Manreana, S.L. It will not be responsible for the merchandise if the customer returns it by their own means.

To return any item from our online store, contact info@lamanreana.com or 973 050 257.

Below we inform you how to proceed in each case:

1. Damaged product during shipment

Receiving the product must be checked correctly.
If you verify that it has been damaged during the shipment, you should contact us immediately through our contact channels or by calling 973 050 257, where we will indicate how to proceed.

2. Incorrect product

In the event that we were wrong in sending the product, it has 14 calendar days from the date of receipt of the order to return the same. Please contact our customer support service at the email address

info@lamanreana.com

3. Defective product

For the return of defective product, first, the defect of the piece must be confirmed by sending photos that verify that the item is actually damaged or damaged.
From here everything goes from our position.

All the furniture and their pieces have a guarantee of 2 years. In the case of defective product, La Manreana, S.L is responsible for all the expenses necessary for the repair, replacement or refund of the amount accordingly. Being all these free managements for the consumer.

This Warranty includes the ports, material and workforce, but according to the law of guarantee of consumer goods, the characteristics of the product of its nature (behavior of wood, etc.) are excluded from its coverage. …), as well as the damages produced by a misuse of the same or an inadequate cleaning.

This warranty does not include the deficiencies caused by negligence, abuse, use or improper handling, incorrect installation not carried out by the authorized installer when appropriate, nor material subject to wear and tear due to its normal use.

The guarantee will lose its value:

If you alter, alter or replace some of the information on it or the purchase receipt.

To make use of the guarantee, it is essential to present the proof of purchase.

In La Manresa, S.L want our customers satisfied and for that we have a continuous after-sales service to which you can reach through any of our customer support: telephone 973 050 257, e-mail
info@lamanreana.com

The guarantee offered by La Manreana, SL complies with the legal requirements required both in the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) and in Law 3/2014, of 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users. (Royal Legislative Decree 1/2007, of November 16).

4. Product does not meet your expectations

If you receive the product and do not respond to what you were looking for, do not worry you can return it within a period of 14 calendar days from the receipt of the product.
For this you only have to get in touch with La Manreana, S.L by any means available.
The product must be in perfect state of preservation with all accessories.

After receiving the merchandise in our warehouse and checking its status, you will receive a refund of the amount of your order, discounting the transport costs, by bank transfer.

Do not forget to keep the original packaging, since if the product does not return in the original packaging the product will suffer a depreciation. We recommend that, in case of returning the product already open, the re-packaging very well with all the protections we supply with it from La Manreana, S.L; Keep in mind that afterwards you may experience shock in the transport and if we receive a lot of damage, we will have to apply an extra cost for this depreciation of the product.

5. What are the return charges?

If we return a product due to an error on the part of La Manreana, S.L, that is to say damaged, damaged, defective product or error in the shipment, we will always assume all the expenses of the return.

If you want to return a product because it does not meet your expectations, please contact us at info@lamanreana.com or at 973 050 257. The return costs will be the same as those for delivery. These delivery and return expenses will be deducted from the total amount to be returned.

In no case shall the customer return the goods to La Manreana, S.L. by their own means. La Manreana, S.L. It will not be responsible for the merchandise if the customer returns it by their own means.

They will not be susceptible to change or return of products made with special or custom-made measures in accordance with the customer’s specifications, upholstery, measurement or finish choice, except for those that are defective or incorrectly supplied.